How we do it

  • Survey methodology and survey execution

    We have an innovative approach to survey research methodology and are constantly pursuing best practice in this field.

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  • Qualitative Research Unit

    To meet our clients’ needs, we have a specialist Qualitative Research Unit comprising skilled research professionals who undertake a wide range of qualitative and ‘mixed methods’ research and evaluation studies.

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  • Telephone surveys

    We have a substantial telephone interviewing infrastructure and capacity including a 135 station CATI station Call Centre and over 300 Call Centre staff.

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  • Online surveys

    We have the in-house capabilities to design and field high quality online surveys, with an appreciation of the design nuances required for accurate data collection and a positive respondent experience.

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  • Mail out surveys

    Our approach to mail out survyes involves adherence to best practice forms design standards, comprehensive testing, an enhanced appreciation of response maximisation and tailored data processing systems.

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  • Mixed mode surveys

    The Social Research Centre has developed a myriad of design and approach strategies to ensure optimal project management processes, data collection, linking, and analysis.

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  • Web enabled data systems (WEDS)

    We build web enabled data systems. This involves custom designed web-based solutions for complex, multi-faceted data collections marrying survey data and administrative data across large and complex platforms.

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  • Analytical and interpretative reporting

    We have extensive expertise in applying descriptive and multivariate data analysis techniques and presenting findings of complex analyses in an accessible manner.

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  • Large scale survey design and management

    We have been entrusted with some of the largest commercially tendered survey research contracts in Australia.

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  • Longitudinal surveys

    As leading longitudinal survey practitioners we have developed and refined procedures which support very high retention rates, superior data quality and exemplary data delivery standards.

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  • Dual-frame surveys

    We are the leading exponent of dual-frame telephone surveys in Australia (using landline and mobile phone sample frames) and have led the way in developing dual-frame surveying protocols.

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  • Questionnaire design

    We use our extensive research experience and a range of proven questionnaire design techniques to design survey instruments that best suit client needs, whilst attaining the best quality data.

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  • Local level sampling

    We have undertaken many local-level population surveys across a range of topics. Through this we have developed and refined techniques to supported targeted local area telephone surveys.

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