Grant Lester

Director of Operations and Organisational Capability

Call Centre

Grant is a collaborative, people orientated and compassionate leader with over 13 years experience in the business process outsourcing, telecommunications, media, financial services and social research industries. Grant has a passion for the contact centre arena and has a proven record at delivering high quality and efficient business operations.

He has lead complex multi-channel customer service, sales and research departments of up to 300 staff with great success and has demonstrated ability in delivering business aligned strategies, high scale change initiatives and improved business performance.

Grant is highly regarded for his appetite for driving positive change through continuous improvement activities and the engagement of people and workplace culture.