At Home Care Customer Experience Survey

Bolton Clarke is conducting the Customer Experience Survey to find out about your experiences of services provided by Bolton Clarke in the last 6 months. Bolton Clarke will use results from this survey to improve the services they provide to you.

Bolton Clarke has commissioned the Social Research Centre to conduct the survey. Calls to complete the survey will come from 0385802171. If you receive a missed call from this number, it is in relation to the survey.

The survey is entirely voluntary and will take no more than 15 minutes to complete. This survey will ask questions about your opinions on services received from Bolton Clarke in the last 6 months, as well as questions about your current health and wellbeing. There are no right or wrong answers. All information you provide will be kept confidential and only be used for research purposes.

If you have any questions about the survey, contact the Social Research Centre by calling 1800 023 040

You can contact Bolton Clarke about the survey by calling Pam Smedley on 03 9814 2721

We look forward to your participation to help improve the services provided to you by Bolton Clarke and thank you in advance for your time to complete the survey.

For more information please see Frequently Asked Questions below.

Frequently Asked Questions

(Please click on the headings below to reveal further information.)

The Customer Experience Survey is being conducted to help inform Bolton Clarke whether clients are satisfied with the services they are receiving and, if not, what improvements can be made. The survey should take no more than 15 minutes to complete. This survey will ask questions about your opinions on services you have received from Bolton Clarke in the last 6 months, as well as questions about your health and wellbeing. There are no right or wrong answers. All information you provide will be kept confidential and only be used for research purposes.

The Social Research Centre will be calling clients in March 2021 to conduct the survey. Interviewers are available during the day and in the evening to conduct surveys at a time that is convenient for you.

Participating in the survey is voluntary. However, feedback from the survey will help Bolton Clarke improve services to clients and ensures Bolton Clarke is meeting the needs of clients. The feedback you provide will not affect the services you receive from Bolton Clarke in any way.

Yes, that is fine. In August 2017 RDNS and RSL Care changed their name to Bolton Clarke – the survey collects feedback on the services you have received from Bolton Clarke (or RDNS / RSL Care) over the last 6 months. If you have received services from Bolton Clarke over the last 6 months, you will be eligible to complete the survey.