Customer Experience and Outcomes Study

Client: State Insurance Regulatory Authority (SIRA)

The State Insurance Regulatory Authority (SIRA) is the New South Wales Government agency that oversees the state’s workers compensation (WC), compulsory third party (CTP) insurance and home building compensation schemes. As part of that role SIRA monitors the performance of insurers and have engaged the Social Research Centre to conduct a series of surveys on their behalf. Through these surveys, SIRA is aiming to better understand the experience and recovery of people in the CTP and workers compensation schemes.

To view the approach letter sent to you:

  • click here if you were injured or became sick at work
  • click here if you were injured in a motor vehicle accident

Further information is available on SIRA’s website.

Frequently Asked Questions

(Please click on the headings below to reveal further information)

The State Insurance Regulatory Authority (SIRA) is the New South Wales Government agency that regulates the state’s workers compensation (WC), compulsory third party (CTP) insurance and home building compensation schemes. As part of that role SIRA monitors the performance of insurers and have engaged the Social Research Centre to conduct a series of surveys on their behalf. Through these surveys, SIRA is aiming to better understand the experience and recovery of people in the CTP and workers compensation schemes.

In June or July, you may be asked to participate a survey either by telephone or online.

SIRA will use this research to monitor the performance of insurers and to improve the outcomes of people in the workers compensation and CTP schemes. Your personal information will only be used for the purposes of this research and will be de-identified when reported.

People will be randomly selected to participate in the survey. This means that although you have received a letter, you may not be contacted to participate in the survey. This does not mean SIRA is not interested in your views, it just means that your name was not randomly chosen.

Although, SIRA values your views and would very much like your input and feedback, you do not have to take part in this research; it is your choice. If you are happy to take the telephone call, you don’t need to do anything for now. However, if you would prefer not to participate, please free call 1800 023 040. You can also contact SIRA on:

Your contact details were provided to the Social Research Centre by SIRA.

The Social Research Centre is collecting your personal information on behalf of SIRA. As part of the survey we will conduct an analysis of your claim information and your survey responses. This information will help us to better understand the experience and recovery of people in the workers compensation and CTP schemes. The results of this survey will be used to monitor the performance of insurers and to improve outcomes.

Your participation in this survey is voluntary and you are free to withdraw from the survey at any time.

Your information will not be disclosed unless required by law. At the end of the research your information will be deidentified.

For further information about the handling of your information please visit: www.sira.nsw.gov.au/privacy


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