National Community Attitudes Survey – Phone survey

Client: Australia's National Research Organisation for Women's safety (ANROWS)

The National Community Attitudes Survey (NCAS) is a significant national study being carried out by Australia’s National Research Organisation for Women’s Safety. It is the longest running survey of its kind in the world and has taken place in 1995, 2009, 2013 and 2017.

The study aims to provide an understanding of people’s attitudes and beliefs towards violence and related issues in the Australian community and how these change over time.

You can also download a copy of this information for your records by clicking the link in the project files at the bottom of the page.

(Please click on the headings below to reveal further information.)

The study is being led by Australia's National Research Organisation for Women's Safety and data collection is being carried out by the Social Research Centre. The study is funded by the Commonwealth Department of Social Services. The Department will not receive any identifiable information about survey respondents.

Further information on the NCAS, including published results from previous years, are available at

You are being asked to take part in a phone questionnaire. A phone interviewer will run through a questionnaire that asks about a range of topics and will take approximately 20 minutes to complete. You can complete the questionnaire at a time that suits you and you may do it over more than one session.

Participating in the National Community Attitudes Survey provides a real opportunity to have your views heard about a very important issue.

Data is used to monitor progress against the Commonwealth Government’s National Plan to Reduce Violence against Women and their Children 2010-2022.

Your telephone number has been chosen at random from all the possible telephone numbers in your area. We find that this is the best way to obtain a representative sample of people across Australia.

For the results to be accurate and to best reflect the views of different groups in our society, we need as many people as possible to get involved.

This is a national study and we have randomly selected people from all around the country to participate.

You will be (or may have already been) contacted by a phone interviewer. You may choose to conduct the phone questionnaire at the time of the call, or to schedule a time that is more convenient for you. If you agree to participate, the interviewer will ask you a series of questions via telephone. The questionnaire will take approximately 20 minutes of your time. You may choose not to answer certain questions or any question that is not relevant to you.

Participation in the project is entirely voluntary and you may decline to take part or withdraw from the survey at any time without providing an explanation. If you do withdraw prior to the results being analysed, your data record will be retrieved and destroyed without any penalty.

If you do choose to participate, you can still refuse to answer any question throughout the survey.

If you would like to download this information to review it later or keep for your records, you can download a copy by clicking the link in the project files at the bottom of the page.

By participating in this survey, you are helping to improve our understanding of how Australians’ attitudes and beliefs towards violence are changing.

We do not expect there will be any risks or costs associated with taking part in the survey. The questions ask about knowledge and attitudes, not personal experiences. However, while unlikely, some participants may feel uncomfortable discussing violence. If any of the questions raise concerns for you, we encourage you to seek support. Two key support services include 1800 RESPECT (1800 737 732) and Lifeline (13 11 14). A more detailed list of support services is included at the bottom of this webpage.

The data will be collected, made confidential and securely stored by the Social Research Centre (a subsidiary of The Australian National University).

The data will be analysed and results reported at an aggregate level only (without identifying individuals) by Australia's National Research Organisation for Women's Safety. Along with published reports, results will be communicated in the media and used for further academic research.

The anonymised data will then be archived in the Australian Data Archive for at least five years following publication of the results.

The information that you provide will remain strictly confidential. We do not identify individuals at any stage. Any potentially identifying information attached to your response – such as your address or phone number – will be securely destroyed. The results will be reported in aggregate form only. There might however be an instance where we would need to break confidentiality, including if: we reasonably believe you are going to seriously harm someone else; if there is an indication that a child may be at risk of harm, abuse or neglect; or if we are legally required to do so, including if you have disclosed illegal activity.

Your confidentiality is protected by the Australian Market and Social Research Organisation’s Privacy Principles ( which governs how the researchers collect, use, keep secure and disclose personal information. Both Australia’s National Research Organisation for Women’s Safety and the Social Research Centre abide by the principles of the Australian Market and Social Research Society of Australia's Code of Professional Behaviour ( In collecting your personal information within this research, the Social Research Centre and Australia's National Research Organisation for Women's Safety must comply with the Privacy Act 1988. The Social Research Centre’s Privacy Policy is available hereand it contains information about how a person can:

  • Access or seek correction to their personal information
  • Complain about a breach of an Australian Privacy Principle by the Social Research Centre, and how the Social Research Centre will handle the complaint.

You are welcome to tell people about the study. However, the invitation to participate is only for the person who owns the telephone being contacted for interview.

Results from the study will be made available at and communicated in the media.

If you have any questions about your participation, or you would like to opt out, please call the Social Research Centre on 1800 023 040 and quote “project number 2556” or email:

The ethical aspects of this research have been approved by the University of Sydney Human Research Ethics Committee (Protocol no 2020/650). If you have any serious concerns or complaints about how this research has been conducted, please contact:

Support Numbers

The following services may also be useful if you are looking for support options for friends or family members, or it might be a service you are contemplating accessing yourself.

Anyone experiencing violence can call the 24 hour confidential helpline 1800 RESPECT (National Sexual Assault, Domestic Family Violence Counselling Service) on 1800 737 732. If you, or another person (adult or child) are in immediate danger call 000.

Sexual Assault and Domestic Family Violence Support Services

There are services situated around Australia that provide specialist counselling support and other assistance to victims of sexual assault and/or family violence, their non-offending partners, and/or family and friends. Contact the service in your state/territory to access counselling support, to obtain information in relation to physical health concerns, or referrals to other services. The services listed below are free and confidential. You do not have to identify who you are or what you do.

(Please click on the headings below to reveal further information.)

  • 1800 RESPECT
    The national sexual assault, domestic and family violence information and support line, 24 hours.
    1800 737 732
  • Lifeline
    Crisis support and suicide prevention, 24 hours.
    13 11 14
  • Kids Helpline
    Will listen to kids, teens and young adults for any reason, 24 hours.
    1800 551 800
  • QLife
    Provides anonymous and free LGBTI peer support and referral for people in Australia wanting to talk about sexuality, identify, gender, bodies, feelings or relationships. 3 pm – midnight, every day
    1800 184 527 or webchat (
  • Bravehearts
    Provides specialist therapeutic services and support to children and young people, adults and non-offending family members affected by child sexual assault. 8.30 am – 4.30 pm AEST, Monday - Friday.
    1800 272 831
  • Blue Knot Foundation (formerly Adults Surviving Child Abuse)
    Professional phone counselling, information and support for adult survivors of child abuse with referral database of experienced professionals and agencies, 9am-5pm AEST, 7 days.
    1300 657 380
  • Better to Know AMS
    Local Aboriginal medical and other health service details.
  • Canberra Rape Crisis Centre
    Crisis Support and Advocacy, 7 am -11 pm, 7 days.
    (02) 6247 2525
  • Domestic Violence Crisis Service A.C.T
    Domestic and family violence information, support and referrals, 24 hours.
    (02) 6280 0900; TTY: (02) 6228 1852
  • NSW Rape Crisis Centre
    Telephone and online crisis counselling for anyone who has experienced, or is at risk of, sexual, family or domestic violence, 24 hours.
    1800 424 017
  • Domestic Violence Line
    Domestic and family violence information, support and referrals, 24 hours.
    1800 656 463; TTY: 1800 67 14 42
  • Sexual Assault Referral Centre
    Crisis support for women who have experienced sexual assault. You can call Darwin and Alice Springs 24 hours a day to get help for recent incidents of sexual assault.
    Darwin: (08) 8922 6472
    Alice Springs: (08) 8955 4500
    Alice Springs after hours: 0401 114 181
    Katherine: (08) 8973 8524
    Tennant Creek: (08) 8962 4361
  • Women’s Information Service (Alice Springs)
    (08) 8951 5174 or 1800 508 051
  • Dawn House (Darwin)
    Provides services to women and children escaping domestic and family violence in the Top End.
    08 8945 1388
  • NPY (Ngaanyatjarra Pitijantjatjara Yankunytjatjara) Women’s Council Domestic Violence Service
    1800 180 840
  • East Arnhem Domestic and Family Violence Counsellor
    (08) 8987 0403
  • Katherine Domestic and Family Violence Counsellor
    (08) 8971 0777
  • Darwin Aboriginal and Islander Women’s Shelter
    Provides safe and culturally appropriate services for Aboriginal and Torres Strait Islander women who are homeless or escaping family violence.
    Business hours: (08) 8945 2284; afterhours 24/7: (08) 8945 1852
  • Alice Springs Women’s Shelter
    24 hour support for women and children at risk of domestic and family violence.
    (08) 8952 6075
  • The Queensland Sexual Assault Helpline
    Telephone support and counselling to any Queenslander who has, or thinks they may have been sexually assaulted or abused, 7.30 am – 11.30 pm, 7 days.
    1800 010 120
  • DVConnect Women’s Line
    Free crisis counselling and support for women experiencing domestic and family violence, 24 hours.
    1800 811 811
  • DVConnect Men’s Line
    Specialist assistance for men who would like to address their own use of violence and men who have been victims of violence in their own relationships, 9 am – midnight, 7 days.
    1800 600 636
  • Yarrow Place Rape & Sexual Assault Service
    For people who have been raped or sexually assaulted, 24 hours. (08) 8226 8777 or 1800 817 421
  • Victim Support Service
    Free and confidential services for people affected by crime and abuse.
    1800 842 846
  • Domestic Violence Crisis Service
    For people experiencing domestic and family violence, 24 hours.
    1800 800 098
  • Domestic Violence and Aboriginal Family Violence Gateway Service
    To help anyone affected by domestic or family violence, 24 hours.
    1800 800 098 or free call 1300 782 200
  • The Sexual Assault Support Service
    For victims of recent rape or sexual assault and their families, 24 hours.
    1800 697 877
  • Laurel House
    For victims/survivors or sexual violence and their families, in the North and North-West of Tasmania
    North: (03) 6334 2740
    North West: (03) 6431 9711
    After-hours state-wide support: 1800 697 877
  • Family Violence Counselling and Support Service (FVCSS)
    Offers professional and specialised services to assist children, young people and adults affected by family violence. Monday – Friday: 9.00 am – midnight; Weekends/public holidays: 4.00pm – midnight.
    1800 608 122
  • Family Violence Response Referral line
    For people experiencing domestic and family violence, 24 hours.
    1800 633 937
  • Sexual Assault Crisis Line
    After-hours, telephone crisis counselling service for victim/survivors of both past and recent sexual assault. Operates 5pm – 9 am on weeknights, weekends and public holidays. 1800 806 292
  • Safe Steps Family Violence Response Centre
    For confidential support and information please call the safe steps 24/7 family violence response line.
    (03) 9322 3555 or 1800 015 188
  • Better Place Australia
    Counselling, dispute resolution and mediation services, Moorabbin
    1800 639 523 or
  • The Orange Door
    Free service for people who are experiencing or have experienced family violence and families who need extra support with the care of children. Open from 9am-5pm Monday to Friday.
    North Eastern Melbourne: 1800 319 355
    Bayside Peninsula: 1800 319 353
    Mallee: 1800 290 943
    Inner Gippsland: 1800 319 354
    Barwon: 1800 312 820.
  • InTouch Multicultural Centre against Family Violence
    Speciality family violence service that works with women from migrant and refugee backgrounds, their families and their communities.
    1800 755 988
Project Files