NETM Micro-credential Evaluation Surveys

Client: Western Parkland City Authority (WPCA)

The New Education and Training Model (NETM) is being developed in partnership with industry, universities, vocational education and training (VET) providers and the NSW Government.

It delivers small-scale packages of learning, or micro-credentials, that allow people to build knowledge, skills and experience in a particular subject area aligned to employer needs. NETM micro-credentials aim to develop the skills needed for jobs in industries like advanced manufacturing, pharmaceutical manufacturing, freight and logistics, aerospace and defence, and agribusiness.

Surveys are being conducted with students and employers to evaluate the effectiveness of NETM micro-credentials.

(Please click on the headings below to reveal further information.)

The NETM program is funded by the NSW Government. The Social Research Centre has been contracted to conduct evaluation surveys for the NETM program by the Western Parkland City Authority (WPCA).

We are conducting a range of surveys to assess the NETM program.

Learner Survey - this is a short 5 minute online survey conducted with students who recently completed a NETM micro-credential. The Learner Survey asks students if they were satisfied with the quality of the training and whether the skills and knowledge learned will be applied in the student’s work.

Supervisor Survey - we are contacting workplace managers and supervisors of NETM micro-credential students for a quick 2 minute online survey. The Supervisor Survey asks whether the training is useful in the workplace and seeks feedback on how courses could be improved to meet employer needs.

Employer Survey - to ensure micro-credential offerings are addressing skills shortages and industry needs we are contacting companies who have had staff complete a NETM micro-credential. The Employer Survey takes about 5 minutes to complete online and provides a valuable opportunity for business leaders to shape the design of future micro-credentials.

Information collected through the surveys will be used to evaluate the effectiveness of the NETM micro-credential program. Findings will inform the design of future NETM micro-credentials to make sure the training is relevant to the needs of workers and that courses are filling skill gaps identified by industry.

More information on the NETM program is available on the WPCA website.

Invitations to the online NETM evaluation surveys are being sent by email and SMS.

The surveys can be completed online using any device with a web browser (desktop, phone, tablet, etc).

If you would like to complete online but don’t have your survey link, please contact our helpdesk for assistance on 1800 023 040 (a free call) or email

No, you do not have to participate in the NETM evaluation surveys, they are completely voluntary. If you have been invited to a survey and would prefer not to participate, you can opt out using the instructions provided in the email or SMS message. Alternatively you can opt out at any time via our NETM Survey Helpdesk by email or phone 1800 023 040 (a free call).

The Social Research Centre complies with the Privacy Act 1988 (Cth) and the Privacy (Market and Social Research) Code 2021; and takes reasonable steps to protect any personal information from unauthorised access, use, disclosure, or loss.

The Social Research Centre’s privacy policy provides instructions for access to and correcting personal information or making queries about privacy and personal information provided and is available at

Learner Survey – if you recently completed a NETM micro-credential, your contact information would have been collected at the time of enrolment by the education provider, with consent to be contacted for the purpose of course evaluation.

Supervisor Survey – if you have been contacted as a workplace supervisor or manager of a co-worker who undertook a NETM micro-credential, your details will have been provided by the co-worker you supervise or by a management/HR representative at your company.

Employer Survey – management/HR representative contact information is collected by education providers from companies that enrol staff in a NETM micro-credential for the purpose of ensuring micro-credentials are meeting industry needs.

If you have any questions about your participation in the survey, please contact our NETM Survey Helpdesk by email or phone 1800 023 040 (a free call).