National Return to Work Survey

Client: Safe Work Australia

In conjunction with workers’ compensation agencies throughout Australia, Safe Work Australia is committed to improving outcomes for people who are injured or become sick at work.

The National Return to Work Survey informs workers' compensation scheme design, processes and policies through better understanding the experiences and outcomes of injured workers and the relative influence of different parties on return to work outcomes.

The survey asks about attitudes, perceptions, expectations, experiences and outcomes related to workers’ compensation. It is conducted by telephone and takes about 25 minutes to complete.

(Please click on the headings below to reveal further information.)

The survey will start in late June 2021 and will run for approximately six weeks.

The Social Research Centre may call you from the telephone number (03) 8383 4900 to participate in the survey during the week (9.00am to 8.30pm) or on the weekend (11.00am to 5.00pm).

People will be randomly selected to participate in the survey. This means that although you have received a letter you may still not be selected to participate in the survey. This does not mean we are not interested in your views, only that your name was not randomly chosen.

The Social Research Centre complies with the Privacy Act 1988 (Cth) and the Privacy (Market and Social Research) Code 2021; and takes reasonable steps to protect any personal information from unauthorised access, use, disclosure or loss.

In compliance with privacy laws, your workers’ compensation agency will have only provided information about you to the Social Research Centre that is directly relevant to the research.

Your personal information will only be used for the purposes of this research and de-identified when reported.

If you would like to participate, you can complete the survey when the interviewer calls, or you can arrange for them to call you at a more suitable time.

Your feedback and input into this survey is invaluable. Whether you choose to participate in the survey is your choice. Your employer, your workers’ compensation agency and claims manager will not know if you do or do not take part in the survey, and so your decision will not impact on your relationship with them.

If you choose not to participate in the National Return to Work Survey, please call the Social Research Centre on 1800 023 040 and simply let them know that you wish to opt out.

If you are contacted for a telephone interview you have the right to:

  • ask the interviewer to ring you back at a time that is more convenient for you
  • say 'no' to answering some or all of the questions, or
  • end the interview if you are unhappy with any of the questions or the interviewer's manner.

The Social Research Centre is a fully accredited research company who only use suitably qualified and trained interviewers.

Your personal information will only be used for the purposes of this survey and will not be disclosed to other organisations for marketing or research purposes. Once the research project is concluded, your survey responses will be deidentified and aggregated, and your personal information deleted as soon as is reasonably practicable.

You can access your personal information held by the Social Research Centre by contacting them on 1800 023 040. Our Privacy Policy is available via our website and contains further details about how you can access or correct information we hold about you, how you can make a privacy related complaint and how that complaint will be handled.

If you would like more information, please call the Social Research Centre on 1800 023 040 or your specific workers’ compensation agency as follows: