ParentsNext Evaluation

Client: Department of Education, Skills and Employment

The Australian Government Department of Education, Skills and Employment is looking to hear from parents of young children who have taken part in the ParentsNext program. The evaluation will help the Department to better understand the needs of parents and how the program can ensure that parents achieve their goals in the future. The Social Research Centre, an independent social research company, is conducting this study on the Department’s behalf.

(Please click on the headings below to reveal further information.)

The study can be completed online or via telephone and will take approximately 15 minutes to complete. The survey period will run from October until December.

The Australian Government Department of Education, Skills and Employment holds details of people who have taken part in the ParentsNext program. We have selected some of these names to take part in this research, and have passed some details about you and other ParentsNext participants to the Social Research Centre so that they can contact you to take part in this survey. Your details will only be used by the Social Research Centre to contact you for this survey. Your details are held securely, and will be destroyed at the end of the evaluation.

If you do not wish to participate in the research, you can let the Social Research Centre know by phoning 1800 023 040 (a free call except from a mobile phone) or emailing and quoting the unique reference number at the top right corner of the letter and the project number of “2236”. If you are contacted for a telephone interview, remember you don’t have to take part if you don’t want to, and you have the right to:

  • ask the interviewer to ring you back at a time that is more convenient for you
  • say ‘no’ to answering some or all of the questions, and
  • end the interview if you are unhappy with any of the questions or the interviewer’s manner. If you end the interview, the answers you have given before that may be included in the research report and in the final data set.

Before you complete the survey online or by telephone, you will be asked to confirm that you are happy to take part.

The research information will be used by the Department to assess ParentsNext. We will be provided with a report of the research findings by the Social Research Centre. We will also be provided with the answers provided in each interview, but no names or other information which could link these answers to an individual will be provided to us. Your answers will be combined with those given by others taking part in the research in writing a research report. The Department of Employment may choose to publish some of the findings from the report.

If you are interviewed by telephone, your interview may be recorded for quality and training purposes. You will be asked if you agree to this. If you do not want your interview to be recorded, you can say no.

Individuals completing the survey will not be identified in any reports and nothing you say can impact the income support you receive from Centrelink or the assistance you receive from your provider. Everything you say will be confidential.

The Department of Education, Skills and Employment may wish to use the anonymised findings of this research in future research work. You will be asked if you consent to this future use, and if you say no, your answers will not be shared with the Department.

Information about this survey can be found on the Department’s website at Any results which are published from this survey will be provided on this webpage in due course.

If you have any questions about the research, please call 1800 023 040 (this is a free call except from a mobile phone) or e-mailing and mentioning project number “2236”.

Your privacy is important to us. Your information is protected under the Privacy Act 1988 and the information you provide will be used for research purposes only. The results of the study will be published in aggregated form and individual responses will not be able to be identified.

The information you provide will be handled with care. All information collected will be stored under secure password protected conditions at Social Research Centre and destroyed after five years (unless requested otherwise). The Department of Employment will have access to the survey answers, but will not be able to link these to an individual person. They will not know who said what in answer to the questions, and won’t know who did, and who did not, take part in the survey. Nobody else apart from the Social Research Centre and the Department of Education, Skills and Employment will have access to this detailed data.

For more information about how we handle your personal information, please visit or email and request a copy of our Privacy Policy.

The research has been assessed as being low risk. However, should you be affected by any of the issues discussed in the survey, details of support services that you can contact are provided with this Information Sheet. You won’t be identified in any reporting, and nothing you say can change the income support you receive from Centrelink or the assistance you get from your ParentsNext service provider.

This research gives you an opportunity to have your experiences and views about ParentNext heard. There are also potential benefits to people taking part in ParentsNext in the future, as the survey results will be used to make sure that ParentsNext works as well as possible.

The Social Research Centre is a wholly owned subsidiary of the Australian National University and a fully accredited research company that uses suitably trained and qualified interviewers. Your personal information will only be used for the research purposes described above and will not be disclosed to organisations beyond the scope of this study.

You can access your personal information held by the Social Research Centre by contacting them on 1800 023 040. Their privacy policy, which is available on their website at, provides instructions for accessing or correcting personal information, or making queries or complaints about privacy and personal information provided.

The ethical aspects of this research have been approved by the ANU Human Research Ethics Committee (Protocol 2016/587). If you have any concerns or complaints about how this research has been conducted, please contact:

If you are in need of urgent medical or psychological assistance please contact your local doctor, the emergency department of your local hospital, a specialist mental health service provider or other health professional.

National Crisis Services
Beyond Blue 1300 224 636
Dads in Distress Service Line 1300 853 437
Lifeline 13 11 14
Just ask Mental Health Information Line (rural) 1300 13 11 14
Mental Health GROW 1800 558 268
SANE Mental Health Helpline 1800 187 263
Violence Against Women, Australia says no helpline 1800 200 526
Australia Kids helpline 1800 55 1800
Centrelink Families and Parent Line 13 61 50
Family Relationship Advice Line 1800 050 321
Nurse-on-call 1300 60 60 24
The Turning Point Alcohol and Drug Centre: 1800 888 236
National Separation and Related Services
Centrelink (Family Assistance Office) 13 61 50
Centrelink (Employment Services) 13 28 50
Child Support Agency (child support) 13 12 72
Family Relationship Advice Line (advice and referral) 1800 050 321
MensLine Australia 1300 789 978
Canberra (ACT) crisis services
Domestic Violence Crisis Service 02 6280 0900
New South Wales crisis services
Domestic Violence Hotline 1800 656 463
Mental Health Information Service 1300 794 991
Anxiety Disorders Information Service 1300 794 992
Parent Line 1300 1300 52
Australia Kids Helpline 1800 551 800
Northern Territory crisis service
Parent Line 1300 301 300
CRISIS Line – General and domestic violence crisis counselling 1800 019 116
Mental Health Support 1800 682 288
Queensland crisis services
Dvconnect Woman’s Line 1800 811 811
Dvconnect Mens Line 1800 600 636
Immigrant Women’s Support Service – Domestic Violence 07 3846 3490
Immigrant Women’s Support Service – Sexual Assault 07 3846 5400
Parent Line 1300 301 300
South Australia crisis services
Domestic Violence Helpline 1800 800 098
Mental Health Crisis Intervention Service (Metro) 13 14 65
Mental Health Crisis Intervention Service (Non-Metro) 1800 022 022
Parent Helpline 1300 364 100
Tasmania crisis services
Parent Helpline 1300 808 178
Family Violence Counselling and Support 1800 608 122
Mental Health Services 1800 332 388
Victoria crisis services
Parent Line 13 22 89
SuicideLine 1300 651 251
No to Violence Men’s Referral Service 1800 065 973
Sexual Assault Crisis Line 1800 806 292
Women’s Domestic Violence Crisis Service 1800 015 188
WorkSafe Victoria (workplace bullying) 1800 136 089
Western Australia crisis services
Domestic Violence Helpline (Men) 1800 000 599
Domestic Violence Helpline (Women) 1800 007 339
Mental Health Emergency Response Line (Metro) 1300 555 788
Mental Health Emergency Response Line (RuralLink) 1800 552 002
Parenting Line 1800 654 432
Samaritans Crisis Line 13 52 47
Crisis care unit (Crisis support for all issues including violence, child protection and suicide) 1800 199 008
Financial counselling
National – Commonwealth Financial Counselling 1800 007 007
New South Wales – Credit and Debt Hotline 1800 007 007
Victoria – Financial and Consumer Rights Council 03 9663 2000
Queensland – Financial Counselling Queensland Salvation Army 1300 371 288
South Australia – Families SA (helps people in crisis including financial crisis) 088304 0120