Client: Department of Education, Skills and Employment
The Australian Government Department of Education, Skills and Employment is looking to hear from parents of young children who have taken part in the ParentsNext program. The evaluation will help the Department to better understand the needs of parents and how the program can ensure that parents achieve their goals in the future. The Social Research Centre, an independent social research company, is conducting this study on the Department’s behalf.
(Please click on the headings below to reveal further information.)
The study can be completed online or via telephone and will take approximately 15 minutes to complete. The survey period will run from October until December.
The Australian Government Department of Education, Skills and Employment holds details of people who have taken part in the ParentsNext program. We have selected some of these names to take part in this research, and have passed some details about you and other ParentsNext participants to the Social Research Centre so that they can contact you to take part in this survey. Your details will only be used by the Social Research Centre to contact you for this survey. Your details are held securely, and will be destroyed at the end of the evaluation.
If you do not wish to participate in the research, you can let the Social Research Centre know by phoning 1800 023 040 (a free call except from a mobile phone) or emailing firstname.lastname@example.org and quoting the unique reference number at the top right corner of the letter and the project number of “2236”. If you are contacted for a telephone interview, remember you don’t have to take part if you don’t want to, and you have the right to:
- ask the interviewer to ring you back at a time that is more convenient for you
- say ‘no’ to answering some or all of the questions, and
- end the interview if you are unhappy with any of the questions or the interviewer’s manner. If you end the interview, the answers you have given before that may be included in the research report and in the final data set.
Before you complete the survey online or by telephone, you will be asked to confirm that you are happy to take part.
The research information will be used by the Department to assess ParentsNext. We will be provided with a report of the research findings by the Social Research Centre. We will also be provided with the answers provided in each interview, but no names or other information which could link these answers to an individual will be provided to us. Your answers will be combined with those given by others taking part in the research in writing a research report. The Department of Employment may choose to publish some of the findings from the report.
If you are interviewed by telephone, your interview may be recorded for quality and training purposes. You will be asked if you agree to this. If you do not want your interview to be recorded, you can say no.
Individuals completing the survey will not be identified in any reports and nothing you say can impact the income support you receive from Centrelink or the assistance you receive from your provider. Everything you say will be confidential.
The Department of Education, Skills and Employment may wish to use the anonymised findings of this research in future research work. You will be asked if you consent to this future use, and if you say no, your answers will not be shared with the Department.
Information about this survey can be found on the Department’s website at www.employment.gov.au/parentsnext. Any results which are published from this survey will be provided on this webpage in due course.
Your privacy is important to us. Your information is protected under the Privacy Act 1988 and the information you provide will be used for research purposes only. The results of the study will be published in aggregated form and individual responses will not be able to be identified.
The information you provide will be handled with care. All information collected will be stored under secure password protected conditions at Social Research Centre and destroyed after five years (unless requested otherwise). The Department of Employment will have access to the survey answers, but will not be able to link these to an individual person. They will not know who said what in answer to the questions, and won’t know who did, and who did not, take part in the survey. Nobody else apart from the Social Research Centre and the Department of Education, Skills and Employment will have access to this detailed data.
The research has been assessed as being low risk. However, should you be affected by any of the issues discussed in the survey, details of support services that you can contact are provided with this Information Sheet. You won’t be identified in any reporting, and nothing you say can change the income support you receive from Centrelink or the assistance you get from your ParentsNext service provider.
This research gives you an opportunity to have your experiences and views about ParentNext heard. There are also potential benefits to people taking part in ParentsNext in the future, as the survey results will be used to make sure that ParentsNext works as well as possible.
The Social Research Centre is a wholly owned subsidiary of the Australian National University and a fully accredited research company that uses suitably trained and qualified interviewers. Your personal information will only be used for the research purposes described above and will not be disclosed to organisations beyond the scope of this study.
The ethical aspects of this research have been approved by the ANU Human Research Ethics Committee (Protocol 2016/587). If you have any concerns or complaints about how this research has been conducted, please contact:
If you are in need of urgent medical or psychological assistance please contact your local doctor, the emergency department of your local hospital, a specialist mental health service provider or other health professional.
|National Crisis Services|
|Beyond Blue||1300 224 636|
|Dads in Distress Service Line||1300 853 437|
|Lifeline||13 11 14|
|Just ask Mental Health Information Line (rural)||1300 13 11 14|
|Mental Health GROW||1800 558 268|
|SANE Mental Health Helpline||1800 187 263|
|Violence Against Women, Australia says no helpline||1800 200 526|
|Australia Kids helpline||1800 55 1800|
|Centrelink Families and Parent Line||13 61 50|
|Family Relationship Advice Line||1800 050 321|
|Nurse-on-call||1300 60 60 24|
|The Turning Point Alcohol and Drug Centre:||1800 888 236|
|National Separation and Related Services|
|Centrelink (Family Assistance Office)||13 61 50|
|Centrelink (Employment Services)||13 28 50|
|Child Support Agency (child support)||13 12 72|
|Family Relationship Advice Line (advice and referral)||1800 050 321|
|MensLine Australia||1300 789 978|
|Canberra (ACT) crisis services|
|Domestic Violence Crisis Service||02 6280 0900|
|New South Wales crisis services|
|Domestic Violence Hotline||1800 656 463|
|Mental Health Information Service||1300 794 991|
|Anxiety Disorders Information Service||1300 794 992|
|Parent Line||1300 1300 52|
|Australia Kids Helpline||1800 551 800|
|Northern Territory crisis service|
|Parent Line||1300 301 300|
|CRISIS Line – General and domestic violence crisis counselling||1800 019 116|
|Mental Health Support||1800 682 288|
|Queensland crisis services|
|Dvconnect Woman’s Line||1800 811 811|
|Dvconnect Mens Line||1800 600 636|
|Immigrant Women’s Support Service – Domestic Violence||07 3846 3490|
|Immigrant Women’s Support Service – Sexual Assault||07 3846 5400|
|Parent Line||1300 301 300|
|South Australia crisis services|
|Domestic Violence Helpline||1800 800 098|
|Mental Health Crisis Intervention Service (Metro)||13 14 65|
|Mental Health Crisis Intervention Service (Non-Metro)||1800 022 022|
|Parent Helpline||1300 364 100|
|Tasmania crisis services|
|Parent Helpline||1300 808 178|
|Family Violence Counselling and Support||1800 608 122|
|Mental Health Services||1800 332 388|
|Victoria crisis services|
|Parent Line||13 22 89|
|SuicideLine||1300 651 251|
|No to Violence Men’s Referral Service||1800 065 973|
|Sexual Assault Crisis Line||1800 806 292|
|Women’s Domestic Violence Crisis Service||1800 015 188|
|WorkSafe Victoria (workplace bullying)||1800 136 089|
|Western Australia crisis services|
|Domestic Violence Helpline (Men)||1800 000 599|
|Domestic Violence Helpline (Women)||1800 007 339|
|Mental Health Emergency Response Line (Metro)||1300 555 788|
|Mental Health Emergency Response Line (RuralLink)||1800 552 002|
|Parenting Line||1800 654 432|
|Samaritans Crisis Line||13 52 47|
|Crisis care unit (Crisis support for all issues including violence, child protection and suicide)||1800 199 008|
|National – Commonwealth Financial Counselling||1800 007 007|
|New South Wales – Credit and Debt Hotline||1800 007 007|
|Victoria – Financial and Consumer Rights Council||03 9663 2000|
|Queensland – Financial Counselling Queensland Salvation Army||1300 371 288|
|South Australia – Families SA (helps people in crisis including financial crisis)||088304 0120|