Personal Alert Victoria Client Satisfaction Survey

Client: Peninsula Health and Mount Eliza Personal Assistance Call Service (MEPACS)

This research seeks to better understand clients’ experience and satisfaction with Peninsula Health’s MEPACS Personal Alarm Service. The survey is an opportunity for clients to provide feedback, and in particular, let Peninsula Health know how they can improve the way they deliver the PAV service to you. As part of this research, the Social Research Centre will be contacting PAV service clients, PAV response service clients and clients’ contacts. Findings from the research will help to improve MEPACS services, in line with the expectations of clients, carers, relatives and the wider community.

Eligible clients would have received a letter from MEPACS Peninsula Health outlining the nature and scope of the research. A copy of this letter can be found below. If you have any queries about the research, please contact Sheryl Nelson, Customer Service Manager MEPACS Peninsula Health on 1800 451 300.

Project Files