Quitline survey

Client: The Victorian Quitline

The Social Research Centre has been contracted to conduct an important survey for the Victorian Quitline about people’s recent experiences with the Quitline service. You may have received an SMS from 0429307217 inviting you to participate in the study.

(Please click on the headings below to reveal further information)

This is an important survey about people’s recent experiences with the Quitline. The information collected in this study will be used by the Victorian Quitline to better understand whether people who used the Quitline stopped smoking or not, and what they think about the Quitline.

The Social Research Centre has been commissioned to carry out this study on behalf of The Victorian Quitline (through the Cancer Council Victoria).

Mobile numbers were obtained by the Victorian Quitline. Clients of the Quitline service are being invited to take part in this study approximately six weeks after their initial contact with the service.

The survey will take up to 5 minutes to complete. All that’s involved is answering up to four questions about your recent experience with the Quitline.

You may have been asked to complete the survey in one of three ways; as a telephone interview, through text messages, or as an online survey after receiving a link in a text message.

The survey is entirely voluntary, and you are free to withdraw at any time by contacting the Social Research Centre on 1800 023 040. Your participation will not affect the services you receive from the Quitline in any way.

Any information you provide will be completely confidential and your answers will not be identified as individual responses. This research is carried out in compliance with the Privacy Act and the Australian Privacy Principles, and the information you have provided will only be used for research purposes. Our Privacy Policy is available via our website (www.srcentre.com.au).

To relate peoples answers to the amount of help received from the Quitline, Quitline will link answers collected through the survey to the information that they collected as part of helping you to stop smoking. This will be done using a unique ID number given to each person who speaks with Quitline.

If you have any questions about your participation in the survey, please call the Social Research Centre on 1800 023 040 (a free call).

Should you wish to confirm anything about this survey with the Victorian Quitline, please contact Dr Cathy Segan on (03) 9514 6497 or cathy.segan@cancervic.org.au.

Cancer Council Victoria’s Human Research Ethics Committee has approved this project so that it meets ethical standards and ensures the confidentiality of participants’ information is protected. If you have any complaints or concerns about the manner in which this research is being conducted, please contact the Research Governance and Optimal Care Unit of the Cancer Council Victoria via rgu@cancervic.org.au.