The Australian Internet Usage Survey

Client: RMIT University and Swinburne University

The Australian Internet Usage Survey is a Swinburne and RMIT University project that has produced annual reports on the digital inclusion of Australians since 2016. The results are used by Australian governments and organisations to design programs to improve internet access, affordability and skills with the aim of ensuring all Australians can benefit from being online.

(Please click on the headings below to reveal further information.)

RMIT University and Swinburne University have contracted The Social Research Centre to conduct the survey. The project is funded by Telstra, but the results are for all Australians. This is not market research.

The survey provides the opportunity for you to share your experiences to help design programs to improve internet access, affordability and skills to ensure all Australians can benefit from being online.

It is vital that we hear from all types of internet users as well as people who don’t use the internet!

The survey can either be completed online or in paper form (with a reply-paid envelope supplied) and should take about 15-20 minutes to complete.

The information will be used to understand how many Australians have access to the internet and how they use the internet. The results will be used by Australian governments and organisations to design programs to improve internet access, affordability and skills with the aim of ensuring all Australians can benefit from being online.

All information you provide will be treated in strict confidence. The results will only be used for research purposes. The survey has been approved by the Swinburne Human Research Ethics Committee (20203023-4585). For more information please visit www.srcentre.com.au/aiusethics. If you have any concerns or complaints about the survey, you may contact the Social Research Centre on 1800 023 040 (a free call) or Swinburne’s Research Ethics Officer on (03) 9214 3845 or resethics@swin.edu.au

The survey is entirely voluntary, but your participation is important to help design programs to improve internet access, affordability and skills to ensure all Australians can benefit from being online.

The Social Research Centre complies with the Privacy Act 1988 (Cth) and the Privacy (Market and Social Research) Code 2014; and takes reasonable steps to protect any personal information from unauthorised access, use, disclosure or loss.

The Social Research Centre’s privacy policy provides instructions for access to and correcting personal information, or making queries about privacy and personal information provided and is available at www.srcentre.com.au/privacy.

If you wish to obtain more specific details on RMIT University’s and Swinburne University’s Privacy Policy, please visit their websites or call their numbers to obtain a copy:

Your address was randomly selected from the Geocoded National Address File (G-NAF). The G-NAF is a database of all the physical addresses in Australia. The database is publicly available from contributors including the land agencies in each state and territory of Australia. You can find out more about the G-NAF at; https://psma.com.au/product/gnaf/

If you have any questions about your participation in the survey please call the Social Research Centre on 1800 023 040 (a free call) or email aius@srcentre.com.au If you have concerns about the ethical conduct of the study please contact Swinburne’s Research Ethics Officer: resethics@swin.edu.au; phone: (03) 9214 3845

Project Files