Frequently asked questions

(Please click on the headings below to reveal further information.)

The Victorian Department of Education and Training (DET) sends the Student Satisfaction Survey to all Victorian students who completed or left early from government funded vocational training in 2019. Results from the survey are used to improve the quality of the training and TAFE system in Victoria. Better quality vocational training helps Victorian students improve their skills and obtain better outcomes after training, such as getting a first job or getting a new job.

We want to know what you think of your training. Your answers from the survey will be used to evaluate, monitor and improve the quality of vocational training for future students.

Completing the Victorian Student Satisfaction Survey is voluntary, but the more students who respond to the survey the better.

The survey will ask a range of questions, including:

  • How and why did you choose the training?
  • Were you satisfied with the training?
  • What was your employment situation before the training?
  • What is your employment situation after the training?
  • If you didn’t complete the training, why not?

Your training organisation is required to provide DET with your contact details in accordance with the Victorian VET Student Statistical Collection Guidelines. This information had been provided to the Social Research Centre (SRC) to conduct this survey in accordance with these guidelines. Contacting you for a DET-endorsed project is consistent with the Victorian Government VET Student Enrolment Privacy Notice provided to you when you enrolled for your training. Contact details provided to SRC will only be used to administer the survey.

When the survey closes, the SRC will link your survey responses with information about your course and training organisation. The resulting data will be used for purposes consistent with the Victorian Government VET Student Enrolment Privacy Notice. Your data will be dealt with in accordance with the Public Records Act 1973 and the Privacy and Data Protection Act 2014 (Vic.). Further information on the Victorian Information Privacy Principles is available at: https://ovic.vic.gov.au/privacy/for-agencies/information-privacy-principles/

The Department of Education and Training Privacy Policy is available at:

In rare instances we may contact you or others if, through your responses, we think there is a serious threat to your health and safety or that of others. If during the course of completing the survey you require assistance, help is available through these services:

That’s OK – you may have undertaken similar training to the training shown on your invitation letter or in your invitation email in 2019. If so, you can complete the survey and be entered into the prize draws. If you did not undertake similar training, never enrolled in any vocational training in 2019 or would like to make a complaint about your TAFE or training organisation, please call the TAFE and Training Help Line on 131 823 or email tafe.courseline@edumail.vic.gov.au

That’s OK – sometimes training organisations change names, use different names for parts of their business, or they organise the training to be conducted by another training organisation. You can still complete the survey and be entered into the prize draws.

Yes, your response to the survey is important, even if the training was only of a short duration (e.g. a one day course provided by your workplace). All responses to the survey will be used to improve vocational training in Victoria and be entered into the prize draws.