Transition to Work

Client: Department of Education, Skills and Employment

The Department of Education, Skills and Employment offers employment programs that help young people aged 15-24 find work (including apprenticeships and training) or education. These participants receive intensive, pre-employment support to develop practical skills to help them get a job, connect with education and training, find local job opportunities and connect with relevant local community services.

The research will help the evaluation team at the Department to better understand the needs of young people and how programs can better help young people achieve their goals. This research will inform ongoing policy and program design.

The Social Research Centre, an independent social research company, is conducting this study on the Department’s behalf.

(Please click on the headings below to reveal further information.)

The survey can be completed online or via telephone and will take approximately 15 to 20 minutes to complete. The survey period will run from June until August 2021.

The Australian Government Department of Education, Skills and Employment holds details of people who have taken part in the Transition to Work and Jobactive programs. We have selected some of these names to take part in this research and have passed some details about you and other participants to the Social Research Centre so that they can contact you to take part in this survey.

Your details will only be used by the Social Research Centre to contact you for this survey. Your details are held securely and will be destroyed at the end of the evaluation.

Your personal information is protected by law, including the Privacy Act 1988 (Cth). The Department passed on your contact details to the Social Research Centre in line with Section 202 of the Social Security Administration Act 1999 (Cth). This act covers the use of such details to facilitate the evaluation or review of a program operated by the Department.

Your participation in the survey is voluntary and you may, without negative consequences, decline to take part or withdraw from the research without providing an explanation at any time during the fieldwork period. You can also refuse to answer any questions you do not want to answer.

If you do not wish to participate in the research, you can let the Social Research Centre know by calling 1800 023 040 (a free call except from a mobile phone).

If you are contacted for a telephone interview, remember you don’t have to take part if you don’t want to, and you have the right to:

  • Ask the interviewer to ring you back at a time that is more convenient for you
  • Say ‘no’ to answering some or all of the questions, and
  • End the interview if you are unhappy with any of the questions or the interviewer’s manner.

If you end the interview, the answers you have given before that may be included in the research report and in the final data set.

Before you complete the survey online or by telephone, you will be asked to confirm that you are happy to take part.

The research information will be used by the Department to assess government programs that prepare young people for the workforce.

Individuals completing the survey will not be identified in any reports and nothing you say can impact the income support you receive from Centrelink or the assistance you receive from your caseworker. Everything you say will be confidential within the limits of the law.

Your responses to questions in this survey will be provided to Evaluation Team at the Department. All information provided to the Department will be identifiable but is protected by the Privacy Act and will be used for research purposes only. You will be asked if you consent to your answers being shared with the evaluation team, and if you say no, your answers will not be shared.

If you have any questions about the research, please call the Social Research Centre on 1800 023 040 (this is a free call except from a mobile phone).

If you have any questions for the Department of Education, Skills and Employment, you may call the department’s National Customer Service Line on 1800 805 260.

Or, you can email the Department of Education, Skills and Employment at

More information on the project is available in the document below.

Project Files