The findings of research we carry out at the Social Research Centre help government and others to understand how things are working, what people’s needs are and what the priorities should be in areas such as health, housing, well-being, employment and education. It helps to ensure that the organisations who make decisions on things that affect our society do so on the basis of evidence.
Social research helps us to understand what people think, what views they have and what experiences they have had on a whole range of issues that affect how we live, work and study. We know your time is precious, but our work really does make a difference.
Our staff may have contacted you as part of a research survey. We are a social research company, exempt from the Australian Do Not Call Register, meaning we may call telephone numbers listed on the Do Not Call Register to conduct opinion polling and standard questionnaire-based research. We are not telemarketers, we are not selling a product and we do not provide your name or contact information to any other parties. The phone numbers we dial are either:
We will never call with a private or unknown number.
You may have received:
to invite you to participate in a study we are currently conducting on behalf of one of our clients. If you have missed a call from us and would like to participate in our research you can call us on 1800 023 040. You may also have been invited to participate in a focus group or in-depth interview by a member of our Qualitative Research Unit. You will find more information on this on our Focus Group and Interview Participant information page.
The information you provide is confidential. Our company is bound by the Market and Social Research Privacy Principles (www.dataandinsights.com.au), which govern how we collect, use, keep secure and disclose personal information. We also abide by the principles of the Research Society's Code of Professional Behaviour (www.researchsociety.com.au).
If you would like to check if the Social Research Centre is recognised by the Research Society as a bona fide research company, please, visit the Research Society website to check the full list of recognised research organisations.
If you do not wish to be contacted again, you can register to be on our Do Not Call list by email atDNC@srcentre.com.au, or by calling 1800 023 040 and leaving a voicemail message that contains both your full telephone number (including the area code) and a request to be removed from our call list. We will do our best to remove your number in 24 hours during the week and in 48 hours on the weekend.
As a sign of appreciation for participation in our research, a range of incentives are sometimes offered. The type of incentive offered is chosen by our clients, in consultation with our project team. We use two strategies for providing incentives:
The specific types of incentives typically used are cash/cash card/cheque, gift card, (normally from a leading retailer), movie voucher or a specific gift.
Where a prize draw is conducted the necessary lottery permits from the relevant States and Territories are acquired prior to the beginning of the research project. Consistent with lottery permit requirements, the winners of a prize draw are published and the Terms and Conditions of such draws are found on our website under the specific project.
Incentives for face-to-face qualitative research (e.g. focus groups or in-depth interviews) are generally provided to respondents at the conclusion of the focus group or interview.
Incentives for survey research and online qualitative research are typically e/mailed to eligible participants. In instances where we do not have current address details, attempts are made to contact eligible participants to confirm such details before e/mailing the incentive.
Fair and equitable treatment of all respondents is important to us and our incentive process strives to achieve this. Channels provided to research participants to make queries about outstanding incentives or other concerns or disputes relating to our incentive statement, include our website email (firstname.lastname@example.org) or telephone 03 9236 8500.